This Privacy Policy explains how QEERROO TRANS LLC handles personal information. QEERROO TRANS LLC is a shuttle and worker transit dispatch company that plans routes, dispatches drivers, tracks vehicles, coordinates charters, keeps compliance records and coordinates fleet maintenance for Phoenix area work sites. The developer and operator named in this policy is Qeerroo Transit, the trading identity used by QEERROO TRANS LLC for its website and dispatch desk. The company is located at 2020 N 32ND St APT 213, Phoenix, AZ 85008-2956, United States (US). This document describes the categories of information we gather, the reasons we gather them, the choices you have and the steps we take to keep your data safe. We have written it in plain language so that partners, drivers, riders and website visitors can understand it without legal training.
1. Scope of This Policy
This Privacy Policy covers the online information practices of QEERROO TRANS LLC and the personal information we handle while providing transit dispatch and related services. It applies to visitors of our website, to representatives of partner organizations that book or manage routes, to riders who use our shuttles, and to drivers and staff who work with the dispatch desk. It does not apply to websites or services operated by other companies, even when we link to them.
When we use the words we, us or our in this document, we mean QEERROO TRANS LLC. When we use the words you or your, we mean the person reading this policy or the person whose information we handle. This policy works together with the Terms of Service that govern the use of our website and services. If a partner organization has signed a separate agreement with us, that agreement may add further commitments, and the terms of that agreement will apply in addition to this policy.
Because we serve business partners and their workers, some information we process arrives on behalf of a partner organization. In those situations the partner decides what information to send us and why, and we process it to deliver the requested transit service. We encourage you to read the privacy notices of any employer or organization that arranges transportation for you.
2. Who Is Responsible for Your Data
The data controller responsible for the information described in this policy is QEERROO TRANS LLC, located at 2020 N 32ND St APT 213, Phoenix, AZ 85008-2956, United States (US). The dispatch desk manages day to day privacy matters and can be reached at dispatch@qeerrootransit.buzz or by telephone at +12096908975.
The developer name associated with this website and its information practices is Qeerroo Transit. Questions about how this site gathers data, how long it keeps data, or how to exercise a privacy right should be directed to the contact details listed in this policy. We will route your request to the person best able to answer it and will acknowledge receipt within a reasonable period.
Where we process information on behalf of a partner organization, that organization may be the primary controller and we act as a processor or service provider. In that case, we handle the information only for the purposes the partner has instructed and only for as long as the partner relationship requires.
3. Information We Collect
We collect several categories of information, and the category depends on how you interact with us. The categories below describe the full range of data we may handle across all of our activities.
Contact and identity information
This includes your name, business email address, business telephone number, employer or organization name, job title and the details you provide when you request a route, submit a form or call the dispatch desk. It also includes any correspondence you send to us and the record of how and when we replied.
Route and trip information
This includes pickup and drop locations, scheduled and actual times, stop assignments, rider counts, trip manifests, charter run sheets and special instructions. For partner managed programs it may include an employee identifier issued by the partner.
Vehicle and telematics information
This includes vehicle location, speed, heading, engine and diagnostic data, fuel or energy use, odometer readings, inspection results and maintenance history. It also includes the identity of the driver assigned to a vehicle during a given period.
Website and technical information
This includes internet protocol address, browser type and version, device type, operating system, referring page, pages viewed, time spent on pages and general location derived from an internet protocol address. It may also include the date and time of your visit and standard server log entries.
Communication records
This includes call notes, email threads, voicemail messages and dispatch channel logs. We keep these records to resolve disputes, confirm instructions and improve the quality of our service.
We do not intentionally collect sensitive categories such as health data, precise financial account numbers or government identification numbers through this website. If a partner program requires a specific document for compliance reasons, we collect it under the terms of the partner agreement and protect it as described in this policy.
4. How We Obtain Information
We obtain information directly from you when you complete a form on our website, send us an email, call the dispatch desk or speak with a member of our team. We also obtain information automatically when you browse our website, through standard server logs and any analytics tools we deploy.
We obtain information from partner organizations when they book routes, add riders to a manifest or ask us to manage a transit program. We obtain information from drivers and staff as part of onboarding, scheduling and compliance work. We obtain vehicle and telematics data from equipment installed in our fleet and from maintenance service providers who record their work.
In limited situations we obtain information from public sources or from service providers that help us verify business details, prevent fraud or protect the security of our systems. When we receive information from a third party, we treat it in the same careful way we treat information we collect ourselves.
5. Why We Use Information
We use information to plan, dispatch and monitor transit operations, to answer your questions, to keep accurate records and to run our business in a lawful and responsible manner. The main purposes are described below.
- To plan routes and build schedules that match partner shift windows and rider demand.
- To assign drivers and vehicles to trips and to manage rosters and hours.
- To track vehicles in service and provide arrival estimates to partners and dispatch staff.
- To coordinate charter and event transit, including run sheets and staging plans.
- To maintain compliance records and respond to lawful inspection requests.
- To schedule and document vehicle maintenance and repairs.
- To respond to inquiries, provide support and manage the partner relationship.
- To improve our website, services, route models and dispatch tools.
- To protect the security and integrity of our systems and to prevent misuse.
- To meet legal, tax, accounting and reporting obligations.
- To establish, exercise or defend legal claims when necessary.
We do not sell personal information, and we do not use personal information for unrelated advertising networks. When we improve our services, we prefer to work with aggregated or de-identified data so that individual riders and drivers are not exposed.
6. Lawful Bases for Processing
Where privacy law requires a lawful basis, we rely on one or more of the following. We rely on the performance of a contract when we provide services that a partner or rider has requested, such as a booked route or a scheduled trip. We rely on legitimate interests when we improve our services, secure our systems, prevent fraud and manage our business relationships in a way that does not override your rights.
We rely on legal obligation when we must keep records for tax, safety, employment or transportation regulations, including inspection and hours of service requirements. We rely on consent where we ask for it, for example when you choose to receive updates or when a specific feature requires your permission. You may withdraw consent at any time where consent is the only basis for a particular use.
7. Dispatch and Route Operations Data
Dispatch work depends on accurate, timely data. When a partner books a route, we record the route identifier, the assigned stops, the shift windows, the expected rider count and the name of the partner contact. We use this information to build a schedule, assign a driver and publish a timetable. During service we record actual arrival and departure times so that we can compare plan with performance.
We keep dispatch logs because they help us answer questions after the fact. If a rider reports a missed pickup or a partner asks why a run was adjusted, the dispatch log shows what happened and when. These logs also support our on-time reporting and help us make route changes that reflect real conditions rather than assumptions.
Driver rosters contain assignment data, hours availability and rest requirements. We use this information to stay within legal driving limits and to make sure a qualified driver is available for each trip. Roster data is shared with the relevant driver and with the dispatch team, and with a partner only to the extent needed to operate the route.
8. Vehicle Tracking and Telematics
Our vehicles carry tracking and telematics equipment that report location, speed and basic engine health. We use this data to monitor service, to provide arrival estimates and to detect mechanical problems early. Tracking also helps us confirm that a vehicle served a stop and that a route ran as planned.
We understand that tracking data can feel sensitive, so we limit access to trained dispatch and maintenance staff and we keep the data for a defined period. We do not use vehicle tracking to monitor the personal movements of a driver outside working hours. When a vehicle is not in service, the system is managed so that off duty locations are not used for employment decisions.
Telematics data may be shared with a partner in summary form, such as on-time performance or route coverage, without exposing individual driver details. It may also be shared with a maintenance provider when a diagnostic reading suggests a repair is needed.
11. Service Providers and Vendors
We rely on a small set of vendors to run our website and our dispatch systems. These vendors may include website hosting, email delivery, cloud storage, mapping and routing engines, telematics platforms and vehicle maintenance partners. Each vendor receives only the information needed to perform its function, and we require vendors to protect that information and to use it only for the agreed purpose.
We review our vendors periodically and prefer partners that follow recognized security practices. Where a vendor processes data outside your region, we take steps to ensure the transfer is lawful and that appropriate safeguards are in place. If a vendor suffers a security incident that affects your information, we will act to limit harm and will notify you and the relevant authorities when the law requires it.
12. How Long We Keep Information
We keep information only for as long as it serves a legitimate purpose or as the law requires. Contact and inquiry records are kept while the relationship is active and for a reasonable period afterward so that we can answer follow up questions. Dispatch, route and telematics records are kept long enough to support reporting, dispute resolution and regulatory review, and then they are deleted or de-identified.
Compliance, safety and employment records are kept for the periods required by transportation and labor rules. Financial and tax records are kept for the periods required by accounting law. When a retention period ends, we delete the information securely or remove the details that could identify a person. If we cannot delete information because it is stored in a backup, we isolate it and protect it until deletion becomes possible.
We review our retention schedule from time to time and adjust it as our services, partner requirements and legal obligations change.
13. How We Protect Information
We use administrative, technical and physical safeguards to protect personal information. Administrative safeguards include written policies, role based access and training for staff who handle data. Technical safeguards include encryption of data in transit, access controls, logging and regular review of our systems. Physical safeguards include controls on our offices and on the equipment used to run the dispatch desk.
No system can be perfectly secure, and we cannot guarantee that a breach will never occur. If we become aware of a security incident that creates a risk to your rights, we will investigate promptly, take steps to contain the incident and notify affected parties and regulators as required by law. You can help by using a secure connection when you contact us, by keeping your own credentials private and by telling us if you notice suspicious activity related to our services.
Access to personal information is limited to staff who need it to do their work. We review who has access and remove access when a person changes roles or leaves the company.
14. Your Privacy Rights
Depending on where you live, you may have a set of rights over your personal information. These rights may include the right to know what information we hold about you, the right to request a copy, the right to correct inaccurate information and the right to request deletion. They may also include the right to restrict or object to certain processing, the right to data portability and the right to withdraw consent where consent is the basis for processing.
To exercise a right, contact the dispatch desk using the details in this policy. We will verify your identity before acting on a request, and we will respond within the time the law allows. If we cannot fulfill a request, we will explain why. You will not be discriminated against for exercising a privacy right. If you are a rider or worker whose information was provided by a partner organization, we may direct your request to that organization, because the partner controls that information.
You may also have the right to lodge a complaint with a supervisory authority in your region. We encourage you to contact us first so that we have a chance to resolve your concern directly.
15. Notice for California Residents
If you are a California resident, you may have additional rights under state privacy law. These rights can include the right to know the categories and specific pieces of personal information we have collected, the right to know the sources of that information, the right to know the business purposes for collecting it and the right to know the categories of third parties with whom we share it. You may also have the right to delete personal information, the right to correct inaccurate personal information and the right to opt out of certain sharing.
We do not sell personal information, and we do not share personal information for cross context behavioral advertising as those terms are defined under California law. We collect the categories of information described in this policy for the business purposes described in this policy. To make a request, contact us using the details below. An authorized agent may submit a request on your behalf if the agent provides proof of authorization and we can verify your identity.
16. Privacy for Children
Our website and services are designed for business partners, their workers and adult riders. We do not knowingly collect personal information from children under the age of thirteen through this website. If a transit program serves younger riders, the arrangements are made by the partner organization and its guardians, and the relevant information is handled under the partner agreement rather than through public website forms.
If you believe that a child has provided personal information to us without appropriate consent, please contact the dispatch desk so that we can review the situation and delete the information if necessary. We take such reports seriously and act promptly.
17. Information About Drivers and Employees
We handle information about drivers and staff for scheduling, payroll, safety and compliance purposes. This includes identity and contact details, license and endorsement records, hours of service data, training records, inspection results and incident reports. We use this information to confirm that a driver is qualified and available, to meet transportation regulations and to support fair and accurate employment records.
Employment related information is shared only with those who need it, such as dispatch, payroll and safety staff, and with regulators when the law requires. We keep these records for the periods that employment and transportation rules demand. Drivers and staff who have questions about their records can contact the dispatch desk or their supervisor.
18. International Data Transfers
We are based in the United States, and the information we collect is generally stored and processed in the United States. Some of our service providers may operate in other countries. When information is transferred across borders, we take steps to ensure the transfer is lawful and that the information continues to receive appropriate protection. These steps may include contractual commitments and a review of the provider security practices.
If you are located outside the United States and you contact us or use our services, you understand that your information may be processed in the United States, where privacy laws may differ from those in your region. We handle all information consistently with this policy regardless of where it is processed.
19. Third Party Links and Services
Our website may contain links to third party websites, maps, scheduling tools or social media pages. We are not responsible for the privacy practices of those third parties, and this policy does not apply to them. We encourage you to read the privacy notice of any third party service before you provide information to it.
When we embed a third party tool, such as a map or a scheduling widget, that tool may collect information under its own policies. We choose tools carefully and limit the information we share with them to what the tool needs to function.
20. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. When we make a material change, we will update the effective date at the top of the page and, where appropriate, provide a more prominent notice. We encourage you to review this page periodically so that you stay informed about how we protect your information.
Your continued use of our website or services after an update means that you accept the revised policy. If you do not agree with a change, you may stop using our website and contact us to discuss your options.
21. How to Contact Us
If you have questions about this Privacy Policy, if you want to exercise a privacy right or if you have a concern about how your information has been handled, please contact the dispatch desk. We will review your message and respond within a reasonable period.
Company: QEERROO TRANS LLC
Developer and operator name: Qeerroo Transit
Address: 2020 N 32ND St APT 213, Phoenix, AZ 85008-2956, United States (US)
Email: dispatch@qeerrootransit.buzz
Phone: +12096908975
This policy is provided for QEERROO TRANS LLC and the Qeerroo Transit dispatch desk. We are committed to handling personal information with care, honesty and respect for the people behind the data.